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Return Policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. To be eligible for a return, you'll just need your order number or proof of purchase.

To start a return, contact us at support@trovaxe.com. Please note that we do not require you to ship the item back to us. Once your return request is approved, you are welcome to keep the item or dispose of it as you see fit. Simply reach out and we'll take care of the rest.

Returns requested without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom or personalized products, and hazardous materials, flammable liquids, or gases. We also cannot accept returns on sale items or gift cards. Please get in touch if you have questions about your specific item.

Exchanges

Contact us at support@trovaxe.com to initiate a return. Once your return is approved, simply make a separate purchase for the new item.

European Union — 14-Day Cooling Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. You'll need your order number or proof of purchase. As with all our returns, you are not required to ship the item back to us.

Refunds

Once your return request has been reviewed and approved, we will notify you by email. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at support@trovaxe.com.